Return Policy

We want you to be completely satisfied with your purchase from us. If for any reason you are not satisfied with your item, you may return it within 15 days of the purchase date, subject to the following terms and conditions: 1. Eligibility for Returns: – The item must be in its original, unworn condition with all tags attached. – The return must be initiated within 15 days of the purchase date.

2. Return Process: – To initiate a return, please contact our customer service team at info@theophiluszoeng.com to request a return authorization. – Once your return request is approved, you will receive further instructions on how to proceed. – Please ensure that the item is securely packaged to avoid any damage during transit.

3. Return Postage: – The customer is responsible for bearing the cost of return postage. – We recommend using a trackable shipping method to ensure the safe and timely delivery of the returned item. – We are not responsible for any lost or damaged packages during the return shipment.

4. Exchange Process: – If you wish to exchange the shirt for a different size, color, or style, the company will bear the cost of the postage for the exchanged item. – The customer will still be responsible for the return postage of the original item.

5. Refunds and Exchanges: – Once we receive the returned shirt and verify its condition, we will process your refund or exchange within 5-7 days. – Refunds will be issued to the bank account suggested by the customer as part of the refund process. – Exchanges will be shipped out promptly once the returned item is received and processed. 

6. Non-Returnable Items: – We do not accept returns on shirts that have been personalized or customized. – Sale or clearance items may have different return policies. Please refer to the specific product page or email us for details. 

Please note that this return policy is subject to change without prior notice. It is recommended to review the policy at the time of purchase or contact our customer service for any clarifications or updates. We strive to provide excellent customer service and will make every effort to ensure your satisfaction with your shirt purchase. If you have any further questions or concerns regarding our return policy, please do not hesitate to reach out to our customer service email at: info@theophiluszoeng.com